QuickBooks Time is Intuit's time tracking and scheduling software that integrates with QuickBooks payroll and accounting. However, users sometimes encounter login issues that prevent them from accessing their QuickBooks Time account. Here are some troubleshooting tips for the most common QuickBooks Time login errors.

Invalid Username or Password Error

If you receive an "invalid username or password" error when attempting to log in to QuickBooks Time, there are a few steps to take:

  • Double check that you are using the correct username and password. Reset your password if needed.
  • Make sure you are logging into the same QuickBooks Time account that your username and password are associated with.
  • Try logging in on the QuickBooks Time website instead of the mobile app.
  • Clear your browser cookies and cache then try logging in again.
  • Try using a different web browser or device.

This error typically occurs when the username or password entered are incorrect. Resetting your password or verifying your account information should resolve it.

Multi-Factor Authentication Issues

If your QuickBooks Time account has multi-factor authentication enabled, you may get blocked if you do not enter your second authentication factor.

  • Make sure you are using the correct secondary authentication method, such as entering the verification code from your mobile app.
  • Check that your mobile device has a network connection or has the authenticator app installed.
  • If you lost access to your secondary authentication method, use the account recovery process to disable MFA and set up a new method.

Account Lockout from Failed Logins

Entering an incorrect password several times in a row can temporarily lock your QuickBooks Time account.

  • Use the password reset function to unlock your account and create a new password.
  • If password reset is not working, contact QuickBooks Time support to unlock your account.
  • In the future, avoid multiple failed login attempts by keeping your password stored securely.

QuickBooks Time Site Down or Not Loading

Sometimes login issues occur because the QuickBooks Time website or servers are down.

  • Check the QuickBooks Time status page for any system outages.
  • Try logging in later if scheduled maintenance or an outage is causing the site to be inaccessible.
  • Ensure the quickbooks.intuit.com domain is not being blocked by your network or firewall.

Integration Problems with QuickBooks Payroll

Since QuickBooks Time integrates with QuickBooks Payroll, login problems can occur if the two services are not syncing properly:

  • Make sure you have the latest version of QuickBooks desktop and QuickBooks Time.
  • Check for errors in QuickBooks Payroll and Quickbooks Error Codes under Integrations > QuickBooks Time Tracking.
  • Review the QuickBooks Time license associated with your payroll account.
  • Contact Intuit support to troubleshoot synchronization issues between the two platforms.

Following troubleshooting steps for common QuickBooks Time login errors can typically resolve them quickly. For ongoing access problems, reach out to Intuit's customer support team for assistance. Properly configured integration between QuickBooks Time and Payroll is key for seamless access.